Refund Policy

MEMBERSHIP

1. After submitting an application for membership, a member can only request a refund of membership within seven (7) days of purchase. The request must be sent by email to info@mtba.asn.au including the reason for the refund requested.

All refunds are to be approved at the discretion of Mountain Bike Australia Ltd. The process of the membership refund will incur a $5.00 administration fee.

 

EVENTS

1. If you wish to withdraw from an MTBA event up to entry close date (or a minimum of 7 days prior to the event, whichever is greater) a refund or credit less a $10 administration fee will apply.

2. If you wish to withdraw from this event within 7 days from event start date no refund will apply unless a medical certificate is provided to event organisers by email info@mtba.asn.au, however please note that any refund made will be less a $10 administration fee. Riders have 14 days following the event to provide the Organiser with the medical certificate.

3. The Organiser, in its sole discretion, may delay, modify, or cancel the Event if it believes the conditions on the race day are or will be unsafe. If, the Event is delayed, modified, or cancelled for any reason, including but not limited to acts of God or the elements (including without limitation, wind, rough water, rain, hail, hurricane, tornado, earthquake), acts of terrorism, fire, threatened or actual strike, labour difficulty, work stoppage, insurrection, war, public disaster, flood, unavoidable casualty, race course conditions, or any other cause beyond the control of the Organiser there shall be 100% refund of any participant entry fees paid. There will be no payment for any other costs incurred by participants in connection with the event.

4. The Organiser, in its sole discretion, may delay, modify, or cancel the Event if it believes the conditions on the race day are or will be unsafe following the commencement of the event. If, the Event is delayed, modified, or cancelled for any reason, including but not limited to acts of God or the elements including without limitation, wind, rough water, rain, hail, hurricane, tornado, earthquake), acts of terrorism, fire, threatened or actual strike, labour difficulty, work stoppage, insurrection, war, public disaster, flood, unavoidable casualty, race course conditions, or any other cause beyond the control of the Organiser there may be a pro-rata refund of any participant entry fees paid in accordance to consumer laws. There will be no payment for any other costs incurred by participants in connection with the event.

 

Please contact Mountain Bike Australia on 07 5628 0110 if clarification is required for an online transaction payment. 

Latest News

Super Samford Showing


Chris Jongewaard (SA) and Kim Hurst (NZL) made it back to back wins at the 2017 MTBA National Cyclo-Cross Series at Samford over the weekend.... Read More

50 Days To Go


There are 50 days to go until the pinnacle of mountain bike racing heads to Cairns, Queensland for the 2017 UC MTB World Championships from 5-10th September.... Read More

Jackson Frew – Lenzerheide World Cup


After Andorra, I had a few days to reset before heading into Lenzeheide, Switzerland. I struggled to find the speed and flow of the track last year and that played on my mind heading into track walk Wednesday afternoon.... Read More